Installing full software releases from IRIS for releases after

Prerequisites

• Request customer to back up image data as needed.
• If research software and hardware are installed, contact GEHC Research Support for backup and restore instructions.

• Check with the site IT team regarding InSite RSvP connectivity and collect the following information:

  How will the site connect to InSite RSvP?

  1. Site DNS Server, Primary DNS IP Address: ___.___.___.___ , Secondary DNS IP address: ___.___.___.___
  2. Site Proxy Server, Proxy Server IP address: ___.___.___.___, Port#:___, Proxy Login credentials as applicable.
  3. GE VPN Proxy Server, ensure that the region connectivity team has setup VPN tunnel for this site. The same team, will also provide Proxy IP address and port number details.
• Active SSA Class M hard key is required.
• Update the eLicense portal to map the GON number with System ID and generate the applicable option keys for the site.

Required media

• M-Class SSA Hard Key (5431898-3).
• Operator Manual DVD.

Perform SaveInfo (Check Information instead if using an older SaveInfo media)

1. From the header area of the screen, click the Tools icon.
2. From the System Management work area, click the Service Desktop Manager tab.
3. From the Service Desktop Manager, click Lock Screen Switch User.

In case any failures are observed, after the completion of applications software load, a dialog box appears showing all remaining tasks that need to be completed. To complete these tasks manually, see the procedures in this table.

If any failures occur prior to the applications software load completion, restart the software load process.

For a list of errors and possible actions during the software load process, see Troubleshooting the software load.

1. Insert MR USB Software Installer to a USB 3.0 port on the MR Host PC.
2. From the footer area of the screen, click the Remote Software icon.

   

3. Select the check box next to the item you want to install.
4. Click Install Now.

   

5. Click the Acknowledge box.
6. To view software installation details related to the selected download, click More Info.
7. Click Continue to Install to start the installation.
   Note: A software download can only be installed or declined by an authorized user. If user does not have an authorized role see, Accessing the EA3 admin utility.

   

8. From the Secondary confirmation prompt, click the Acknowledge box and then click Continue install.

   

9. A pop up will appear to reboot the system. Reboot the system.
10. When the install is finished, INSTALLED appears under status on the Update Ready to Install screen.

    

11. Guided Install language selection and System Configuration should now be completed. See System and hardware configuration. Click Configure on each tab of Guided Install where configuration is updated.
12. To exit the Set Time/Date screen, click File > Quit.
13. A prompt appears over the Set Time/Date screen instructing you to make sure the time/date is correct. Click Yes to the prompt and the prompt screen closes. If you need to change the time/date see System date and time procedure in the Operations manual for details.

    

Configure ICN (VRE) OS

This task is automated for software re-installations and upgrades if the RestoreInfo action is successful.

In case of any failure, this can be attempted manually. See Configuring the ICN - VRE.

Setup Customer OS Passwords

This task is automated for software reinstallations and upgrades if the RestoreInfo action is successful.

After the calibration is complete (IIS key generated) and system is ready to be handed over to customer, the customer can now setup their OS account passwords.

1. The OS password reset screen comes up when the system boots. Work with your customer administrator or lead technician to setup the OS account passwords in the UI below:

   

RSvP registration

This task is automated for software reinstallations and upgrades if the RestoreInfo action is successful.

Register device with RSvP to establish remote connectivity. See Configuring the Remote Service Platform (RSvP) for software 29.0 and later. See Enabling the Remote Service Platform (RSvP) iLinq to enable iLinq.

Install SSA

This task is automated for software reinstallations and upgrades if the RestoreInfo action is successful.

See Managing SSA service licenses for information on how to record the service license ID.

See Ordering service license softkey to order the license.

See Loading service license softkey to load the license.

Update System configuration

This task is automated for software reinstallations and upgrades if the RestoreInfo action is successful.

Update the system configuration, hardware configuration, and Security levels for software 29.0 and later configuration in Guided Install. Complete any other site configuration as needed in Guided Install and click Configure in each tab.

Loading proprietary software

This task is automated. In case of any failure, this can be attempted manually.

Install options/option keys

For the purchasable option keys, see Option key catalog matrix.

Install operator manual

Installing operator documentation (online help).

Install latest service pack (if required)

See Loading software updates from repository or CD/DVD or Installing updates from Remote Software Download (RSD).

If available, a Service Pack will download after installation of the software package. If this download does not trigger automatically, see Manually checking for download availability.

Close Guided Install from File → Quit option and then reboot the system

1. Set the date and time correctly before setting the remaining configurations. A wrong date or time setting could lead to safety issues.
2. Closing Guided Install allows for the remainder of the USB installer actions including scantools (default) option keys install and upgrade mode checks for ICW. This step is critical for successful completion of software load, thus do not reboot the system without closing Guided Install.
3. Guided Install may display messages stating that Product Configuration is not matching the option keys. If this message appears, make sure the hardware configuration is configured correctly and all required option keys for the configuration settings are installed.
4. Do not remove the USB key. Please continue to keep it connected to the machine after the software load is finished.
5. Reboot the system.

Set up customer accounts and passwords (OS & EA3)

Setting up customer accounts and passwords (OS & EA3).

Setup EA3 gesvc password

This task is automated for software reinstallations and upgrades if the RestoreInfo action is successful.

1. If the system is already booted in applications, click Lock Screen Switch User in the Service Desktop manager to access the Logon screen.

   

2. Log in using the gesvc account. The default password is operator and this password will be forced to change on first use.

   

3. Create the gesvc password.
4. This password can continue to be used for the lifetime of the equipment as the gesvc login password for any service activity needed at site.
5. The gesvc EA3 account is intended to be used as a password recovery mechanism in case the customer forgets their logon password.

EA3 User Group Establishment

Add EA3 users to their correct user groups to establish the correct permissions. For information on adding user groups, see Configure user accounts for Role Based access controls.

System Calibration

Launch Installation and Calibration Wizard and complete any necessary calibration procedures.

Refer to Installation and calibration wizard (ICW) Upgrade mode for your product.

Reboot the system once install in spec is completed successfully

Reboot.

Do a check scan

Doing a check scan.