Troubleshooting InSite Auto Checkout failure

The following steps are to be performed if Auto Checkout fails.

notice Notice The success of the remote service efforts and customer experience entirely depends on a good flow of service/system performance-related information flowing to back office. Therefore, it is extremely critical that the workflow indicated in this document be followed.

1. In Guided Install, enter the GE system ID in the Service ID field.
2. Open Service SW/InSite and click Configure InSite/IIP to launch the IIP Config Manager.

   Figure 1. Service SW/InSite window

   

3. Click ACCEPT three times to accept the proprietary agreement.
4. Click the ProDiags tab.
5. Click DEFAULT.

   Figure 2. ProDiags tab

   

6. Click the Device Connection tab.
7. Enter the Gateway IP address as provided by the customer in the Gateway to GE Online Center field.

   Figure 3. Device connection tab

   

8. The CHECKOUT NOW option configures PPP to allow a connection from the Online Center. You must call the local Online Center connectivity team to complete checkout.

   Figure 4. Checkout now

   

9. Perform Save Info.
   note: This step is critical to make sure all the settings just configured are carried over during future software loads. If there is a model type change for a software upgrade, then restore alone is not sufficient. This entire process will need to be repeated to ensure connectivity.