• SIGNA MR355 / SIGNA MR360
  • Service Manual
  • 5856356-3EN Revision 5.0
  • Basic Service Documentation. Copyright General Electric Company.
  • Object ID: 00000018WIA300E9430GYZ
  • Topic ID: id_17623687 Version: 7.0
  • Date: Feb 21, 2021 9:02:25 PM

Common field service tasks

A list of common field service tasks associated with the MR host computer.

Prerequisites

Table 1. Personnel requirements
Required personsPreliminary requirementsProcedureFinalization
1Not ApplicableNot ApplicableNot Applicable

About this task

This document provides instructions for some common field service tasks associated with the MR host computer. The following procedures are included:

Opening common service desktop

Procedure

  1. From the Tools menu, select Service Desktop Manager.
  2. On the Service Desktop Manager, click Service Browser.
    Figure 1. Service desktop manager

    From the Common Service Desktop, you can perform many maintenance and service tasks.

    Figure 2. Common Service Desktop

Opening Guided Install in FE Mode

Procedure

  1. Open the Common Service Desktop.
  2. Under the Configuration tab, select Guided Install > FE Mode > Click here to start this tool.
    Figure 3. FE Mode
  3. When the C shell opens, type your root password.
    Note: It is possible that the customer changed the default password. If you cannot log in, contact the customer for the correct password.

Doing TPS reset

Procedure

  1. From the Common Service Desktop, on the Utilities tab, select TPS Reset.
  2. Click Reset.
    Figure 4. TPS reset

Opening C shell

Procedure

  1. To open a C shell window, select Tools > Command Window.
    Figure 5. Tools Menu
  2. A C shell terminal window opens.
    Figure 6. C Shell Terminal Window

Accessing Planned Maintenance (PM) utilities

Procedure

  1. From the Common Service Desktop, select the PM tab.
    Figure 7. PM utilities
  2. From this tab, you can also access the Error Log Prune tool.

Accessing GE system error log

Procedure

  1. Open the Common Service Desktop,
  2. On the Error Logs tab, select GE System Log.

    A new window displays the list of errors.

    Figure 8. GE system error log

Laptop to host communication (FE)

About this task

Procedure

  1. Insert a service key, and from the Common Service Desktop, select the Utilities tab.
  2. Under Toolbox, select Produt Network Filter.
    Figure 9. PNF screen
  3. In the Service Name field, add the service name if you want to connect using telnet or ftp commands.
  4. In the Allowed IPs field, enter your laptop IP address.

    To find your laptop’s IP address, select Start > Run. Enter cmdEnter. At the command prompt, type ipconfig /allEnter.

  5. Select Add Filter.

    A pop-up displays telling you to restart the firewall. Close the pop-up.

  6. Select Restart Firewall.

Remote tools: putty and WinSCP

About this task

Due to security updates in the DV25.1 R01 SW, telnet and ftp no longer work with DV25.1_R01 Software. PuTTY replaces telnet and WinSCP replaces ftp.

Procedure

  1. At the GE software download site, enter requests to download PuTTY and WinSCP software.
  2. Connect to the host with PuTTY.
    1. Open PuTTY.
    2. Enter the Host IP address. The connection type is SSH and port is 22. Select Open.
    3. If prompted with a security alert, select Yes. The security alert may not appear each time when logging in.
    4. Enter login ID and password at the command line when prompted. Some sites are configured to disable login as sdc. Login as insite instead (provided restricted service software is installed).
    5. The command line interface becomes available for telnet commands.
  3. Connect to the host with WinSCP.
    1. Open WinSCP.
    2. Enter the Host name (IP address). The file protocol is SFTP and port is 22.
    3. Enter user name and password. Select Login. Some sites are configured to disable login as sdc. Login as insite instead (provided restricted service software is installed).
    4. When prompted to trust the host, select Yes.
    5. When prompted with an authentication banner, select Continue.
    6. The local and remote interfaces are displayed for file transfer operations.
  4. The following configuration settings are recommended to make the keyboard/mouse act the same on different systems. If using these settings, check that the system behaves as expected.
    1. For Terminal > Window settings, change the Backspace key default to Control-H.
    2. For Window > Selection settings, change the mouse button action to xterm.

Finalization

About this task

No finalization steps.