Upgrading DV26.0 or earlier to DV29.1 (USB load only)

Prerequisites

• IMPORTANT: This upgrade erases all EA3 user accounts and settings. Check with the customer administrator or lead technician to record any custom user accounts and settings that they may have configured. Please work with your customer administrator to plan for manual creation of the user accounts after the completion of software upgrade.
• Record the service license ID. This upgrade will most likely change the service license ID and the SSA licenses will need to be updated. On-site Internet connectivity is required. See Service licensing.
• Since the RSVP connectivity setting will not come over through Save/Restore during the upgrade, record the CRM number, serial number and proxy settings from the RSVP agent configuration UI.
• Request customer to back up image data as needed.
• If research software and hardware are installed, contact GEHC Research Support for backup and restore instructions.

• Check with the site IT team regarding InSite RSvP connectivity and collect the following information:

  How will the site connect to InSite RSvP?

  1. Site DNS Server, Primary DNS IP Address: ___.___.___.___ , Secondary DNS IP address: ___.___.___.___
  2. Site Proxy Server, Proxy Server IP address: ___.___.___.___, Port#:___, Proxy Login credentials as applicable.
  3. GE VPN Proxy Server, ensure that the region connectivity team has setup VPN tunnel for this site. The same team, will also provide Proxy IP address and port number details.
• Active SSA Class M hard key is required.
• Update the eLicense portal to map the GON number with System ID and generate the applicable option keys for the site.

Required media

• USB Software Media for new installations.
• M-Class SSA Hard Key (5431898-3).
• Operator Manual DVD.
• Service Pack DVD (as required).

Perform SaveInfo (Check Information instead if using an older SaveInfo media)

Load USB host system software

Reloading or upgrading USB host system software

In case any failures are observed, after the completion of applications software load, a dialog box appears showing all remaining tasks that need to be completed. To complete these tasks manually, see the procedures in this table.

If any failures occur prior to the applications software load completion, restart the software load process.

For a list of errors and possible actions during the software load process, see Troubleshooting the software load.

Configure ICN (VRE) OS

This task is automated for software re-installations and upgrades if the RestoreInfo action is successful.

In case of any failure, this can be attempted manually. See Configuring the ICN - VRE.

Install IRM

This task is automated for software reinstallations and upgrades if the RestoreInfo action is successful.

In case of any failure, this can be attempted manually. See Installing IRM software.

Loading proprietary software

This task is automated. In case of any failure, this can be attempted manually.

RSvP registration

This task is automated for software reinstallations and upgrades if the RestoreInfo action is successful.

Register device with RSvP to establish remote connectivity. See Configuring the Remote Service Platform (RSvP). See Enabling the Remote Service Platform (RSvP) iLinq to enable iLinq.

Install SSA

This task is automated for software reinstallations and upgrades if the RestoreInfo action is successful.

If upgrading from software revision prior to DV26 or changing host PC or any of its components, the SSA 16-digit license code will change, which means the SSA soft key license for the site must be regenerated after updating the 16-digit code in the SSA back office.

See Managing SSA service licenses for information on how to record the service license ID.

See Ordering service license softkey to order the license.

See Loading service license softkey to load the license.

Update System configuration

This task is automated for software reinstallations and upgrades if the RestoreInfo action is successful.

Update the system configuration, hardware configuration, and Security levels for software 29.0 and later configuration in Guided Install. Complete any other site configuration as needed in Guided Install and click Configure in each tab.

Install options/option keys

For the purchasable option keys, see Option key catalog matrix.

Install operator manual

Installing operator documentation (online help).

Install latest service pack (if required)

See Loading software updates from repository or CD/DVD or Installing updates from Remote Software Download (RSD).

Close Guided Install from File → Quit option and then reboot the system

1. Set the date and time correctly before setting the remaining configurations. A wrong date or time setting could lead to safety issues.
2. Closing Guided Install allows for the remainder of the USB installer actions including scantools (default) option keys install and upgrade mode checks for ICW. This step is critical for successful completion of software load, thus do not reboot the system without closing Guided Install.
3. Guided Install may display messages stating that Product Configuration is not matching the option keys. If this message appears, make sure the hardware configuration is configured correctly and all required option keys for the configuration settings are installed.
4. Remove the software installer USB Key.
5. Fill out the label on the software installer USB key with the current version of software
6. Reboot the system.

Set up customer accounts and passwords (OS & EA3)

Setting up customer accounts and passwords (OS & EA3).

Setup EA3 gesvc password

1. If the system is already booted in applications, click Lock Screen Switch User in the Service Desktop manager to access the Logon screen.

   

2. Log in using the gesvc account. The default password is operator and this password will be forced to change on first use.

   

3. Create the gesvc password.
4. This password can continue to be used for the lifetime of the equipment as the gesvc login password for any service activity needed at site.
5. The gesvc EA3 account is intended to be used as a password recovery mechanism in case the customer forgets their logon password.

EA3 User Group Establishment

Add EA3 users to their correct user groups to establish the correct permissions. For information on adding user groups, see Configure user accounts for Role Based access controls.

System Calibration

Launch Installation and Calibration Wizard and complete any necessary calibration procedures.

Refer to Installation and calibration wizard (ICW) Upgrade mode for your product.

Reboot the system once install in spec is completed successfully

Reboot.

Do a check scan

Doing a check scan.

Do the Safety Calibration Checks

See Doing the Safety Calibration Check.