Object ID: 00000018WIA302EA940GYZ
Topic ID: id_2016003 Version: 5.0
Date: Feb 21, 2021 9:00:57 PM

Troubleshooting the software load

Use the following table to troubleshoot possible errors that may occur during the USB software load process, along with the possible root cause and related actions. For any additional errors other than those listed in this table that may appear (low probability), re-try the software load.

Table 1. Possible USB software load errors and actions
Error message	Action
Partition/volume group related errors	Possible root causes could be insufficient disk space or a problem with disk cleaning. Make sure the hard drives are properly seated and retry. If the error persists, try replacing HDD/SSDs.
Nvidia driver related errors	Make sure your hardware configuration (for example, graphics card) is compatible.
Failed during hard drive partitioning	Possible root causes could be insufficient disk space or a problem with disk cleaning. Make sure the hard drives are properly seated and retry. If the error persists, try replacing HDD/SSDs.
Failed LVM HDD Partitioning	Possible root causes could be insufficient disk space or a problem with disk cleaning. Make sure the hard drives are properly seated and retry. If the error persists, try replacing HDD/SSDs.
SaveInfo was incomplete, corrupted or missing	Retry SaveInfo if disc is available. If not, use Guided Install to manually configure and correct all failures in the Verification tab.
Failure to load restricted services	The SSA key not detected during install. Use Guided Install to manually load restricted services.
Failure to configure VRE	Use Guided Install to check your system configuration and manually configure the VRE.

Blank (frozen) screen during software load

At times during the software load, the screen may freeze at either a black command prompt screen or at the installation summary screen due to a known Red Hat bug (bug ID 1432436). If this occurs, you must restart the software load from the beginning.