Object ID: 00000018WIA309F9060GYZ
Topic ID: id_2028926 Version: 2.3
Date: Mar 8, 2021 2:27:36 AM

Reloading DV29.1 (USB load only)

Notice

Potential software corruption

Never insert the USB Software Media on any other laptops or computers as it will likely corrupt the software on the media.

Note: Most process steps have been automated in the software load. Any failures will appear in the installation window and are required to be fixed in guided install. Automated process steps have been included in the workflow.


Loading software
Step	Procedure for USB load only
Prerequisites	Record the service license ID. This upgrade will most likely change the service license ID and the SSA licenses will need to be updated. On-site Internet connectivity is required. See Service licensing. Record the CRM number, serial number and proxy settings from the Remote Service Platform (RSvP) agent configuration UI in case the SaveInfo did not contain these details. Request customer to back up image data as needed. If research software and hardware are installed, contact GEHC Research Support for backup and restore instructions.
Note: Refer to the MR Service Pack Software Matrix (DOC1667089), available from the online documentation library and make sure the necessary service pack media (if any) is available. Do not start the software load until this media is available.
Required media	USB Software Media for new installations. M-Class SSA Hard Key (5431898-3). Operator Manual DVD. Service Pack DVD (as required).
Perform SaveInfo (Check Information instead if using an older SaveInfo media)	Saving information. Note: If restoring from older SaveInfo is desired, insert the SaveInfo media. The installation will prioritize the restore from the DVD media over the USB Installer Media.
Load USB host system software	Reloading or upgrading USB host system software Note: If a RestoreInfo media with all the required files is available, then Host OS load, Applications Software Load, ICN Configuration, IRM software and SSA licenses, including restore of connectivity settings, are all automatically executed sequentially. Note: Beginning with software release 29.1 software restoring information will automatically set the PNF Filter setting to ON regardless of previous setting. Make sure you re-set the PNF filter to previous setting after consulting with the customer. In case any failures are observed, after the completion of applications software load, a dialog box appears showing all remaining tasks that need to be completed. To complete these tasks manually, see the procedures in this table. If any failures occur prior to the applications software load completion, restart the software load process. For a list of errors and possible actions during the software load process, see Troubleshooting the software load.
Configure ICN (VRE) OS	This task is automated for software re-installations and upgrades if the RestoreInfo action is successful. In case of any failure, this can be attempted manually. See Configuring the ICN - VRE.
Install IRM	This task is automated for software reinstallations and upgrades if the RestoreInfo action is successful. In case of any failure, this can be attempted manually. See Installing IRM software.
Loading proprietary software	This task is automated. In case of any failure, this can be attempted manually.
RSvP registration	This task is automated for software reinstallations and upgrades if the RestoreInfo action is successful. Register device with RSvP to establish remote connectivity. See Configuring the Remote Service Platform (RSvP). See Enabling the Remote Service Platform (RSvP) iLinq to enable iLinq.
Install SSA	This task is automated for software reinstallations and upgrades if the RestoreInfo action is successful. The SSA license is restored during the RestoreInfo process. This step is not necessary for re-installation unless the service license ID has been modified. If the service license ID has been modified, or if this is a new install, record the service license ID and contact OLE to generate a new license for the site. See Managing SSA service licenses for information on how to record the service license ID. See Loading service license softkey to load the license.
Install options/option keys	For the purchasable option keys, see Option key catalog matrix. Note: Signa Secure Advanced option: If the customer purchased this license, configure the security setting in Guided Install to Signa Secure Advanced. The system must be restarted to enable the highest security configuration in Guided Install.
Install operator manual	Installing operator documentation (online help).
Install latest service pack (if required)	See Loading software updates from repository or CD/DVD or Installing updates from Remote Software Download (RSD). Note: Refer to the MR Service Pack Software Matrix (DOC1667089), available from the online documentation library and make sure the necessary service pack media (if any) is available. Do not start the software load until this media is available.
Close Guided Install from File → Quit option and then reboot the system	Set the date and time correctly before setting the remaining configurations. A wrong date or time setting could lead to safety issues. Closing Guided Install allows for the remainder of the USB installer actions including scantools (default) option keys install and upgrade mode checks for ICW. This step is critical for successful completion of software load, thus do not reboot the system without closing Guided Install. Guided Install may display messages stating that Product Configuration is not matching the option keys. If this message appears, make sure the hardware configuration is configured correctly and all required option keys for the configuration settings are installed. Remove the software installer USB Key. Fill out the label on the software installer USB key with the current version of software Reboot the system.
Set up customer accounts and passwords (OS & EA3)	Setting up customer accounts and passwords (OS & EA3).
Login to Applications	Click Start to log in to applications. Figure 1. Start button
System Calibration	If not completed during previous steps, run the About MR Scanner tool. See Running the About MR Scanner tool.
Do a check scan	Note: The first boot after a software upgrade will take a long time due to extended TPS Reset. Doing a check scan.
Do the Safety Calibration Checks	See Doing the Safety Calibration Check.