• Topic ID: id_15460245
  • Version: 2.0
  • Date: Nov 8, 2018 1:37:07 AM

(12HW14.6) GOC6 and 6.5 Load From Cold

Prerequisites

Overview

The following procedure describes and illustrates the system software loading process commonly referred to as the Load From Cold (LFC). It is important to follow the steps listed below in order.

note:

These instructions and procedural flow are structured for performing a Load From Cold on a system with the same version software. In other words, a reload of the same software release. If the system being loaded is running an earlier release of software, refer to the Software Upgrade procedure in the Field Modification Instructions (FMI) for the appropriate software release. Additional instructions may be needed when upgrading software, and this information will only be found in the FMI instructions.

note:

11HW12.5 or later software revisions supports Dose Check feature/functionality.

1 Software Deliverable for GOC6 Series Consoles

Procedure

  1. CTT Operating System, Version 5.3.11
  2. CT Applications Software

2 Pre-LFC Checks and Information Gathering

Procedure

  1. Confirm that a current System State Backup Media is on site. If unsure of the status of the System State, execute (12HW14.6) GOC6 and 6.5 System State Save Restore procedure found in the Software Chapter of this manual. Save a System State Backup to either DVD-RAM or USB Media.
    note:

    Only one USB storage device is permitted to be mounted on the Host subsystem of the Operator Console at any given time. When saving or restoring System State to USB media, make certain that only one USB storage device is plugged in. The last USB Storage device pulled into the console will be the mounted device. Possible devices: USB Memory Stick, Customer USB External Storage Drive, SSA Service Keys.

  2. Remove all media from MOD and DVD Peripheral Towers before starting the OS Load of the LFC process.
  3. Check operational status of Configuration and Control Network connections (RMM and/or Management Modules).
    1. Console power should be cycled prior to running this command. Note: DIG/VeRB RMMs network ports may turn off after extended periods on no-use.
    2. Open a Terminal Window on system and log on as root.

      Type: {ctuser@hostname} su - and press Enter.

      Type the root password and press Enter.

    3. Launch the “nmap” Tool:

      Type: [root@hostname] nmap –n darcrmm verbrmm darcarray darcarray2 and press Enter.

      All computers physically configured on the console in question should respond to nmap command (See example below). Note: LightSpeed VCT will not have a “darcarray2” and may not have a “verbrmm” in command output.

      Example “nmap” command output from a Discovery CT750HD console:


      Starting Nmap 4.03 ( http://www.insecure.org/nmap/ ) at 2011-11-10 16:08 CST
      Interesting ports on 172.16.0.3:
      (The 1670 ports scanned but not shown below are in state: closed)
      PORT    STATE SERVICE
      22/tcp  open  ssh
      23/tcp  open  telnet
      80/tcp  open  http
      443/tcp open  https
      MAC Address: 00:0D:5D:07:E7:C6 (Raritan Computer)

      Interesting ports on 172.16.0.4:
      (The 1670 ports scanned but not shown below are in state: closed)
      PORT    STATE SERVICE
      22/tcp  open  ssh
      23/tcp  open  telnet
      80/tcp  open  http
      443/tcp open  https
      MAC Address: 00:0D:5D:07:E7:D5 (Raritan Computer)

      Interesting ports on 172.16.0.6:
      (The 1669 ports scanned but not shown below are in state: closed)
      PORT    STATE SERVICE
      21/tcp  open  ftp
      22/tcp  open  ssh
      23/tcp  open  telnet
      80/tcp  open  http
      443/tcp open  https
      MAC Address: 00:D0:23:0B:DE:62 (Infortrend Technology)

      Interesting ports on 172.16.0.7:
      (The 1669 ports scanned but not shown below are in state: closed)
      PORT    STATE SERVICE
      21/tcp  open  ftp
      22/tcp  open  ssh
      23/tcp  open  telnet
      80/tcp  open  http
      443/tcp open  https
      MAC Address: 00:D0:23:0B:DE:71 (Infortrend Technology)

      Nmap finished: 4 IP addresses (4 hosts up) scanned in 3.237 seconds

                        

      note:

      Hardware IP Assignments

      • 172.16.0.3 – DIG or DIG2 RMM

      • 172.16.0.4 – VeRB or VeRB2 RMM

      • 172.16.0.6 – darcarray MM

      • 172.16.0.7 – darcarray2 MM

    4. If a computer doesn’t respond, one may try: 1. Power Cycle on Operator Console or 2. A “reconfig” to rule out any issues with DHCP Configuration (IP Leasing). If no response after “reconfig”, one will need to troubleshoot the network cables and switch and possibly replace the computer hardware in question. Note: Above test assumes that the Host is booted and the operating system is accessible. If software corruption is suspected, proceed with LFC. but understand that the network interfaces have not been proven functional.

  4. Check operational status of Scan Data Array Hard Disks in the HSDA/s.
    1. To access the HSDA from the Host Computer, open a Terminal Window, and log on as root:

      Type: {ctuser@hostname} su - and press Enter.

      Type the root password and press Enter.

    2. Launch the Java “raidcmd2” Tool:

      Type: [root@hostname] java -jar /usr/g/scripts/raidcmd2.jar and press Enter.

    3. Then connect to the HSDA hostname you want to look at:

      Type: connect darcarray and press Enter. (Note: use darcarray2 to connect second HSDA for CT750 HD.

    4. To check operation status of the hard disks in the array:

      Type: show disk and press Enter.

      All disks shall display “On Line” for status.

      If any disks display status other than “On-Line”, stop and troubleshoot the HSDA before proceeding with the Load From Cold. One or more disk drives may need replacing.

  5. Check Exam Split Type.

    Type swokinstall -p

    If Exam Split option is displayed, execute the following

    Type ls –l ~ctuser/ves/.hesMode

    If there is .hesMode file, it’s HES mode.

    If not, It’s VES mode.

    This will be used at reinstall option.

3 Operating Software (OS) Load

Procedure

  1. Unplug the Hospital Network (HSP - J26) cable from rear Console bulkhead.
  2. Label the cable as HSP - J26 (if necessary) and set it aside during LFC.
  3. Remove the Operator Console front cover per the prescribed procedure Console Cover Removal and Installation.
  4. Insert the OS Disk into the Host Computer DVD Drive. See the following illustrations.

    Figure 1. GOC6 Host Computer DVD Drive Location

    Figure 2. GOC6.5 Host Computer DVD Drive Location

  5. Shutdown and Power Cycle Operator Console:
    1. Using the toolchest, open a Terminal Window.

      1. Type: {ctuser@hostname}halt and press Enter.

      2. Wait for System Halted message to appear on the monitors.

        Figure 3. Monitor Display – System Halted

    2. Turn Off Operator Console power. Wait 30 seconds, then turn power On.
  6. As the Host Computer restarts, the boot process messages appear. After the booting process completes the boot: prompt appears.
  7. At the “boot:” prompt, type the following:

    Type: boot: GEHC2

    Figure 4. Monitor Display – Boot Prompt

  8. After the OS is loaded on the Host Computer, the Complete Window appears.

    Figure 5. Monitor Display – OS Load Complete

  9. Remove the OS Disk from the Host Computer DVD drive when it ejects and close the tray. Press Enter to Reboot.
  10. The Host Computer begins to reboot.
    note:

    Do not insert the Applications Software DVD into the Host Computer until the Host Computer has completed rebooting and a Terminal Window appears, displaying the prompt: [root@localhost ~]#.

    Figure 6. Terminal Window – After OS Load and Reboot

    note:

    GOC 6.5 Operator Consoles Only:

    Dual Monitor Displays: From this point in the procedure, the dual monitor display will appear reversed (Right monitor video will display on Left monitor and Left monitor video will display on Right monitor). This is normal, do not move monitor video cables! This also impacts the behavior of the mouse cursor. The mouse cursor will not cross over the middle junction of the dual monitor display. Instead the mouse cursor will need to be dragged to the outside of the dual monitor display in order to change from one monitor to the next. To place the mouse on the right monitor, drag the mouse outside the left monitor’s LEFT side. The mouse will then appear on the right monitor. This condition will be resolved after the Application Software is loaded on the system.

    Error Window After OS Bootup: After the OS Bootup, an Error Window will appear. This is normal and is related to the new Host Computer's (HP Z400) on board audio controller. When Error Window appears, close the error window by clicking on the Close button. This error is the result of driver configuration for the on-board audio hardware and will be resolved once the Application Software load is completed on the system.

    Figure 7. GOC6.5 Error Window - After OS Load and Reboot

    note:

    GOC 6 Operator Consoles Only:

    Warning Window During APPS Load: After the OS Bootup and during the APPS load, a Warning Window will appear. This is normal and is related to the Host Computer's (HP xw8400) on board audio controller. When Warning Window appears, ignore it (take no action). This warning message is the result of driver configuration for the on-board audio hardware and will be resolved once the Application Software load is completed on the system.

    Figure 8. GOC6 Warning Window - During APPS Load

4 Applications Software (APPS) Load

Procedure

  1. Open the tray on the Host Computer DVD Drive.
  2. Insert the Applications Disk into the DVD Drive and close the tray.
    note:

    The Apps Software Disk will open and run automatically.

  3. Select Run Command in the Warning box.

    Figure 9. Apps Run Command Window

  4. Select Load in the CT Software Installation window.

    Figure 10. Apps Load Command Window

  5. System State decision for Install INFO decision box will appear.
    Select Yes.

    Figure 11. Install INFO Window

    note:

    If a valid and current System State Backup media is not available, answer No and manually configure the Hardware Tab to define System and Console Type in accordance with the procedure Manually Configuring System INFO.

  6. System State (Install INFO) Media Type decision window will appear

    Select DVD or USB based on media type available.

    Figure 12. System State Media Type Window

  7. Insert the System State Backup Media (DVD-RAM or USB).
    note:

    DVD-RAM Media: Insert DVD-RAM Media into the DVD-RAM Drive located in the DVD Peripheral Drive Tower.

    USB Media: USB Media can be inserted in any of the USB ports located on the console. Recommend using the Service USB port located next to the console's power switch.

    Select OK.

    Figure 13. Install INFO - System State DVD Install Window

    Figure 14. Install INFO - System State USB Install Window

  8. The Install INFO on the System State Backup Media will be read and if a valid System State Backup has been inserted, an LightSpeed/INFO window will become active.

    Select Accept.

    Figure 15. Install INFO - Accept Window

  9. The Install INFO on the System State Backup Media will be displayed and a confirmation window will appear.

    Select Yes.

    Figure 16. Install INFO - Confirm Window

    note:

    Install INFO detail in illustration will differ depending on System type. Verify that the Install INFO detail is correct for the system before selecting [YES].

  10. System Install INFO will be now used to create the CT Application load routine. Do not remove the Apps Disk until completed.
  11. When completed, the Operator Console will automatically reboot.
  12. After the Host Computer reboots, a pop-up window will appear

    Figure 17. CT Software Auto-Start Disabled Pop-Up Windows

    Click OK to close window.

    note:

    Remove APPS disk from Host Computer.

    Remove System State Backup Media for either DVD-RAM drive or USB port.

5 LFC Menu - GOC 6 Series Console Software Load

Procedure

  1. To launch LFC Menu, open a Terminal Window, and log on as root:
    1. Type: {ctuser@hostname}su - ENTER
    2. Type the root password and press ENTER
    3. Type: [root@hostname] /usr/g/scripts/LFC/startLfcMenu.sh ENTER

  2. A window will be displayed showing the LFC Menu.
    note:

    The LFC Menu Utility provides the tools necessary to complete a LFC process without the use of the Linux Command Line. For more detailed information on the operation of this menu click here: LFC Menu Tutorial

    In the event an error occurs stating the “rpm package failed to load” during the following steps, clear the “failed” message in the LFC Menu Status and repeat the LFC menu item. If persistent errors occur, the rpm package (install file) may not of copied correctly from the Application Disk (APPS) to the Host PC’s hard drive during the APPS load. The APPS disk may be dirty, damaged, or corruption occurred during the file transfer from the APPS Disk to Host PC. To recover, try cleaning the Application Disk or obtain a new copy and restart the LFC from beginning.

    Keyboard Control C Functionality:

    Using CTRL + C keys to abort LFC process or to close any shell and/or pop-up windows will cause the LFC Menu to display a fault condition for the selected process step.

    Windows must be closed with either: a) Right click the window title bar, then selecting Destroy from the menu. b) Left click the icon on the upper left corner of the window, then selecting Close from the menu.

    LFC Menu Settings:

    By default the System State (SysState) Device setting is configured for DVD. If using USB Media, change SysState Device Setting to “USB” by selecting LFC Menu “d”

    Figure 18. LFC Menu Window

    * Example only. Console specific. Menu display may differ system to system.

  3. Select Load DIG (Menu Selection # 1)

    Select Execute, two shell windows will open and the DIG software will be loaded.

    Upon completion of the DIG software load, close the two shell windows to return to the LFC Menu.

    Figure 19. LFC Menu - Load DIG Selection

    Figure 20. Load DIG Execution

  4. Select Load VeRB (Menu Selection # 2)
    note:

    If the VeRB Computer is not configured in System INFO file, the LFC Menu will display “Option Not Installed” in status column.

    Select Execute, two shell windows will open and the VeRB software will be loaded.

    Upon completion of the VeRB software load, close the two shell windows to return to the LFC Menu.

    Figure 21. LFC Menu - Load VeRB Selection

    Figure 22. Load VeRB Execution

  5. Select Set Date and Time (Menu Selection # 3)

    Select Execute, the Set Date and Time Utility will open in a shell window.

    Follow on screen instructions for setting the correct date and time.

    Upon completion of the Set Date and Time Utility, close the shell window to return to the LFC Menu.

    Figure 23. LFC Menu - Set Date and Time Selection

    Figure 24. Set Date and Time Execution

  6. Select Install ClassC (Menu Selection # 4)

    Selecting this item performs install of Advanced Service Software. (Not required for System operation.) Skip step if not applicable.

    note:

    Class C Advanced Service software applies only to GE Healthcare personnel and customers with an Advance Service Limited License agreement.

  7. Select Install ClassM (Menu Selection # 5)

    Selecting this item performs install of Advanced Service Software. (Not required for System operation.) Skip step if not applicable.

    note:

    Class M Restricted Service software applies only to GE Healthcare personnel.

  8. Select Restore System State (Menu Selection # 6)
    note:

    When this menu selection is chosen, the System State Save and Restore Utility will be launched. See (12HW14.6) GOC6 and 6.5 System State Save Restore procedure in the Software Installation section of the Software Chapter in the Service Documentation for more details.

    If previously installed, all Options will be restored during the Restore System State.

    Remember to set LFC Menu Settings (Selection “d”) to USB if using USB Media. LFC Menu is defaulted to DVD-RAM.

    Insert the System State Media in either the DVD-RAM Drive of USB Port depending on media chosen earlier in this procedure, then select Execute.

    A shell window will open and the System Stated will be restored. Several pop-ups will appear requesting configurations settings based on Options being restored. Select appropriate settings for the Options.

    Upon completion of the Restore System State, a pop-up will appear reminding that a reboot will be required. Click OK, but do not reboot at this time. Close the shell window to return to the LFC Menu.

    Figure 25. LFC Menu - Restore System State Selection

  9. Optional Menu Selections
    note:

    Install Options (Menu Selection # 7)

    If this menu selection is chosen, the Install Software Options Utility will be launched. See Install Software Options procedure in the Software Installation section of the Software Chapter in the Service Documentation for more details. This menu selection is only required when a valid System State is not available. (Valid means: Current and Created after Options were loaded on system) If a valid System State was restored in the previous step “Restore System State”, this step may be skipped.

    After selecting Execute, a shell window will open and the Install Software Option Utility will be launched. Upon completion of the Install Software Options Utility, a pop-up will appear reminding the user that a reboot will be required. Click OK. Close the shell window to return to the LFC Menu.

    Figure 26. LFC Menu - Install Options Selection

    note:

    Show Options (Menu Selection # 8)

    If this menu selection is chosen, the system will display all installed Options. This menu selection should be used to verify that all applicable Options are installed.

    After selecting Execute, a shell window will open and the current installed Options will be displayed. Upon completion of the Show Options, close the shell window to return to the LFC Menu.

    Figure 27. LFC Menu - Show Options Selection

    Figure 28. Show Options Execution

    * Example only. Customer specific. Options displayed will be differ system to system.

    note:

    Check System State (Menu Selection # 9)

    If this menu selection is chosen, the system will display the differences between the INFO file on the System State media to the INFO file on the system. Any differences are identified in RED. If any difference are shown, either a new System State should be save upon completion of LFC or further feature configuration may be needed. This selection requires the System State media to be inserted in the applicable device (USB Port or DVD-RAM Drive) prior to executing selection.

    After selecting Execute, a shell window will open and the System State Comparison List will be displayed. Upon completion of the Check System State, close the shell window to return to the LFC Menu.

    Figure 29. LFC Menu - Check System State Selection

    Figure 30. Check System State Execution

  10. Select Quit (Menu Selection # 10)

    Then select Execute, the LFC Menu will check that the minimum procedural steps required for a LFC have been completed.

    If all LFC Menu selections have been completed, the LFC Menu will terminate.

    If some of the LFC Menu selections have been skipped, a pop-up window will appear confirming LFC Status.

    Click Yes if satisfied that all necessary LFC Menu selections have been completed.

    Figure 31. LFC Menu - Quit Selection

    Figure 32. LFC Menu Quit Execution Confirmation Window

    note:

    The “LFC process is incomplete” message in the LFC Menu Quit Execution Window appears whenever a LFC Menu selection has been skipped. Not all selections require execution. This execution check is only meant to confirm the User's desire to terminate the LFC Menu when selection have not been executed.

    Selecting this menu item will terminate the LFC Menu. Only select this menu selection once all steps have been completed.

    Once the LFC Menu is turned off (either by confirming the “Quit” Process selection or by disabling the LFC Menu in the LFC Menu Settings), it will remain disabled. To turn the LFC Menu back on will require the following command string to be entered in a Linux Terminal windows:

    Open a Terminal Window, and log on a root.

    Type:

    [root@hostname] /usr/g/scripts/LFC/startLfcMenu.sh ENTER

  11. Reconnect the Hospital Network cable at the rear of the Operator Console (J26) that was disconnected at the beginning of the LFC.

  12. Reboot the System

    In the Terminal Windows used to launch the LFC Menu, type:

    [root@hostname] reboot ENTER.

    Allow the System to come up fully into Application Mode. If the CT Applications fail to start automatically, open a Terminal Window and type:

    {ctuser@hostname} st ENTER.

    Notice:

    When system has Performix VCT Plus (LB) Tube, the following pop-up is displayed after application start up.

    Figure 33. Attention Window

7 Flash Download

Note: Flash Download should be performed as part of any Load From Cold process. In the event a Service Pack load is required for this release, hold off from performing the flash Download until the Service Pack has been installed. See Finalization Section at the end of the procedure.

Procedure

  1. Perform the Flash Download Utility found on the Common Service Desktop – Utilities Tab, select Flash Download.

    Figure 34. Common Service Desktop – Utilities Tab, Flash Download

    note:

    The Flash Download takes 5 - 30 minutes, depending on which subsystems need firmware updating.

  2. When the Flash Download Window opens,

    Select Update.

    Figure 35. Flash Download Window

  3. Once the Hardware Flash Downloads successfully, select Dismiss.
  4. Close the Common Service Desktop.
  5. Select Shutdown icon on the Desktop and restart the system.

8 Low signal correction on SmartPrep

Procedure

  1. Shutdown the application.
  2. Open a Unix shell, and type the following.
    1. cd /usr/g/config ENTER
    2. cp prep_flags.cfg.vct prep_flags.cfg.vct.org ENTER
    3. chmod +w prep_flags.cfg.vct ENTER
    4. nedit prep_flags.cfg.vct ENTER
    5. Change the value of the following line to 1.

      (das_underange_corr_on=0,　→ das_underange_corr_on=1,)

      Figure 36. Config Window

    6. Click File , and click SAVE, then select Exit to close the window.
  3. Type the following to confirm whether the file is changed definitely.

    more /usr/g/config/prep_flags.cfg.vct ENTER

  4. Type chmod –w prep_flags.cfg.vct ENTER
  5. Reboot the system.

10 Final Save System State

Procedure

  1. Perform the (12HW14.6) GOC6 and 6.5 System State Save Restore procedure and save a System State Backup to either DVD-RAM or USB Media.
  2. Save the System State Backup media in a safe and secure location for future service activity.

11 Finalization

Procedure

  1. If applicable, install Service Pack updates, refer to the latest Service Pack installation procedure.
  2. For Japanese language setting system only, perform the following procedure.
    note:

    If this procedure is not followed, wrong character will be indicated on Network History window in Image Works.

    1. Open a Terminal Window.
    2. Type : cd /usr/g/ctuser/terra/resources/nwui
    3. Type : mv nwui_ja_JP.properties nwui_ja_JP.properties.lfc
    4. Type : cp -p nwui_en_US.properties nwui_ja_JP.properties
    5. Open Image Works → Network → Network History and check if all buttons in the Network History window are correctly displayed.
  3. Reinstall Console Front Cover.