Topic ID: id_15460335
Version: 2.0
Date: Nov 8, 2018 1:37:33 AM

HP Host Diagnostics - xw8200

1 HP Troubleshooting

note: For the latest HP Troubleshooting information, please go to http://www.hp.com/ to review the HP Workstation xw8200 Service and Technical Reference Guide.

1.1 HP XW 8200 Troubleshooting - LEDs

1.1.1 Power LED is Flashing or Red

The Power LED on the Power On/Off button has the following states:

Solid Green: System on
Blinking Green: Stand By
Solid or Blinking Red: System Error
None: Hibernate Mode or Off

1.1.2 Hard Disk Drive Activity LED

The hard disk drive activity LED flickers whenever the system is accessing either hard drive.

1.1.3 Network Activity LED

The network activity LED at the rear of the system on the onboard network port flickers whenever there is network activity (as long as the system is plugged into AC power with power switch on or off).

1.2 Troubleshooting with Diagnostic Light Codes and Piezo Speaker

The beeps are heard through the on-board piezo speaker and not the chassis speaker. The blinking lights and beeps repeat for five cycles. After that, only the blinking lights repeat.

Table 1 shows the Beep Component Error Solutions.

Table 1. Diagnostic Light Codes
Power LED and Sound Activity	Diagnosis and Service Action
None	System does not power on: Check that the unit is plugged into a working AC outlet. Cycle power. If problem persists, replace the FRU.
Blinks RED 2 times, once per second, then 2 second pause, 2 beeps	Thermal Shutdown: Ensure the workstation air vents are not blocked and cooling fan is running. Cycle power. If problem persists, replace the FRU.
Blinks RED 3 times, once per second, then 2 second pause, 3 beeps	CPU not installed: Cycle power. If problem persists, replace the FRU.
Blinks RED 4 times, once per second, then 2 second pause, 4 beeps	Power supply failure: Replace the FRU.
Blinks RED 5 times, once per second, then 2 second pause, 5 beeps	Pre-video memory error: Cycle power. If problem persists, replace the FRU.
Blinks RED 6 times, once per second, then 2 second pause, 6 beeps	Pre-video graphics card error: Cycle power. If problem persists, replace the FRU.
Blinks RED 7 times, once per second, then 2 second pause, 7 beeps	System board failure (ROM detected failure before video): Cycle power. If problem persists, replace the FRU.
Blinks RED 8 times, once per second, then 2 second pause, 8 beeps	Invalid ROM based on bad checksum: Cycle power. If problem persists, replace the FRU.
Blinks RED 9 times, once per second, then 2 second pause, 9 beeps	System powers on but is unable to boot: Cycle power. If problem persists, replace the FRU.

1.3 HP XW 8200 Troubleshooting – POST Error Codes

POST is a series of diagnostic tests that runs automatically when the system is turned on. An audible and/or visual message occurs if the POST encounters a problem. POST checks the following items to ensure that the workstation system is functioning properly:

Keyboard
Memory modules
Diskette drives
All SATA, IDE. and SCSI mass storage devices
Processors
Controllers

Table 2. POST Error Messages
Screen Message	Probable Cause	Recommended Action
101 - Option ROM Error	System ROM checksum.	Verify the correct ROM. Flash the ROM if needed.
301 - Keyboard Error	Keyboard failure.	Reconnect keyboard with workstation turned off. Check connector for bent or missing pins. Be sure that none of the keys are pressed. Replace keyboard.
303 - Keyboard Controller Error	I/O board keyboard controller.	Reconnect keyboard with workstation turned off.
304 - Keyboard or System Unit Error	Keyboard failure.	Reconnect the keyboard with workstation turned off. Be sure that none of the keys are pressed. Replace keyboard.
501 - Display Adapter Failure	Graphics display controller.	Verify that the monitor is attached and turned on.
510 - Splash Screen image corrupted	Splash Screen image has errors.	Install latest version of ROMPaq to restore image.
601 - Diskette Controller Error	Diskette controller circuitry or diskette drive circuitry incorrect.	Run Computer Setup (F10 Setup). Check and replace cables. Replace diskette drive.
605 - Diskette Drive Type Error	Mismatch in drive type.	Run Computer Setup (F10 Setup).
611 - Primary Diskette Port Address Assignment Conflict	Configuration error.	Run Computer Setup (F10 Setup).
912 - Computer Cover Has Been Removed Since Last System Start Up		No action required.
940 - Extended ROM signature not found	The signature at the start of the ROM flash is missing. Your firmware (BIOS) is incomplete.	Run ROMPaq again.
960 - CPU Overtemp occurred	The ambient temperature could exceed operating limits (maximum=95°F), or there are obstructions to airflow, including dust build up.	Be sure you are not operating the system in an environment that exceeds 95°F. Make sure airflow is acceptable and there is not excessive dust.

1.4 Power-Up Diagnostics

LED indications
Reports

1.5 PC Failures

Replace PC

1.6 Peripherals

SCSI tower parts
Replace faulty drive

1.7 Power-On-Self-Test (POST)

1.7.1 Failures

Power switch LED flashes.
PC may beep multiple times.
Report display -
- Detailed text with instructions to proceed using function keys.
- Detailed error codes or instructions for decoding “beeps”.
If power-up self tests fail, replace the computer.

1.7.2 POST Reports

Follow instructions displayed in report.
Read the summary for controller and drive status.
HINV lists internal drives found.
SCSISTAT lists scan tower devices.
Watch for boot text messages that do not contain [OK] indications.

2 Host Computer - Linux Workstation

2.1 Solving Hardware Problems - Workstation Does Not Start Properly

2.1.1 Display is Blank

If your display is blank after you turn on your Workstation, check that:

The Workstation and monitor are turned on. (The power lights should be illuminated.)
Both the Workstation and monitor power cords are firmly connected and plugged in.
The outlet power is functioning.
The monitor is firmly connected to the graphics card connection.
The monitor’s contrast and brightness settings are set correctly.

2.1.2 A POST Error Message is Displayed

The Power-on-Self-Test (POST) can detect both an error and a change to the configuration. In either case, a code and short description is displayed. Depending on the message, one or more choices are displayed:

Press F1 to ignore the message and continue.
Press F2 to run the Setup program and correct a system configuration error.
Press Enter to see more details about the message. After viewing these details, you are returned to the original POST display screen.

2.1.3 Keyboard Does Not Work

If your keyboard does not work as expected:

Ensure that all the keyboard cables are firmly connected.
Ensure the keyboard is connected to the keyboard connector rather than the mouse connector on the rear panel of the Workstation.
Ensure you are using a PS2 keyboard rather than a USB keyboard.
Replace the keyboard with a known working unit to ensure the keyboard itself is not defective.

2.1.4 Monitor Does Not Work

If the display is blank, refer to Display is Blank, “Display is Blank”.

If the display works properly during the Power-on-Self-Test (POST), but goes blank when Windows starts, the display settings in the operating system may not be compatible with your monitor.

2.1.5 Mouse Does Not Work

If your mouse does not work as expected:

Ensure that the mouse cable is firmly connected.
Ensure that the mouse is connected to the mouse connector rather than the keyboard connector on the rear panel of your Workstation.
Ensure you are using the correct driver. You can download the latest driver from the HP web site (www.hp.com/workstations/support).
Clean the mouse ball with a dry, lint-free cloth if the cursor moves sporadically.
Replace the mouse with a known working unit to ensure the mouse itself is not defective.

2.2 Using e-Diag Tools for Hardware Problems

note: Run e-Diag Tools before contacting the OLC for Help. e-Diag Tools gives you information your OLC engineer needs.

Use e-Diag Tools to diagnose hardware-related problems on your HP Workstation.